We are here to help.

Thābit Premium is managed by the store you bought it from.

On iPhone:

1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find Thābit Premium and tap Cancel Subscription

You can also manage this directly from the App Store app → your profile → Subscriptions.

On Android:

1. Go to your subscriptions in Google Play (play.google.com/store/account/subscriptions)
2. Select Thābit Premium
3. Tap Cancel subscription

Uninstalling the app does not cancel your subscription. Cancellation takes effect at the end of your current billing period. You will retain Premium access until then.

Refunds are handled by the store you bought from.

On iPhone:

1. Go to reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find your Thābit Premium purchase and select "Request a refund"

We cannot issue App Store refunds from our side, but Apple's process is straightforward.

On Android:

1. Open your Google Play order history (play.google.com/store/account/orderhistory), or on play.google.com: your profile picture → Payments & subscriptions → Budget & order history
2. Find your Thābit Premium purchase and select "Report a problem"
3. Choose the option that fits and say you want a refund

Google decides most requests within 1 to 4 days. More than 48 hours after you bought, email us and we will help.

First, try force-quitting the app and reopening it. If that does not help, go to Settings → Restore Purchases. If the issue continues, email us with the email address associated with your account and an approximate timestamp of your purchase.

Open Thābit → Settings → scroll to the bottom → Delete Account. This permanently deletes your account and everything our server holds about you, and wipes the app's data on your phone. It cannot be undone. Deleting your account does not cancel a Thābit Premium subscription: cancel that in your Apple Account settings (Settings → your name → Subscriptions) or in Google Play subscriptions. Without the app, see Delete your account below.

Your journal, mood and check-ins stay on your phone unless you turn on the cloud copy, which is off until you do. It keeps your journal (locked entries too), letters, loved ones, grief companion, mood log, check-ins and their voice notes, sealed on your phone before they leave, so our server holds them but cannot read them. The key stays on your phone (or phones) and is shown to you as a recovery code, which you can see again in Settings behind your phone's lock; we never see it, so we cannot open your copy or reset the code. Her Days and your sleep never leave your phone. If you create an account we keep your email, and your name if you give one. Sakinah messages pass through our server to Anthropic, which deletes them within 30 days; we keep none, except a reply you report, which we keep with your reason for 30 days so a moderator can review it. Du'ā Together requests are shown to other readers for 48 hours. We use PostHog to see which parts of the app are used (never what you write, say or feel), AppsFlyer to see which link brought you, and Sentry for crash reports. We never sell your data. Full details: /privacy.

Sakinah may occasionally be unavailable due to high demand or maintenance. The app will show a gentle error message when this happens. Please try again in a few minutes. If the issue persists for more than a few hours, email us.

Thank you for bringing this to our attention. We take the authenticity of every narration extremely seriously. Please email us the details (the exact wording and where you saw it) and we will investigate immediately and issue a fix. Email: [email protected]